IT Service Desk Specialist with Security Clearance
R-00116360 Description At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communitiesLearn more about the values and culture that are the foundations of our businessOur mission is to make the world safer, healthier, and more efficient through information technology, engineering, and scienceWe offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more The Leidos Sentinel C5ISR Task Order, part of the Leidos Defense Group, is looking for an IT Service Desk /Hardware Asset Specialist to support US Army Central G2.
The Sentinel G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks Please note, based on the customer requirement, this position requires a candidate to hold an active Top Secret SCI (TS SCI) DoD security clearanceCandidates with this level of clearance only will be considered What you will be doing in this position:
o Oversee a variety of help desk functions to ensure effective and accurate completion of customer help desk requestso Ensure processes used by the service desk are thoroughly documented, consistently audited, and regularly improvedo Assist users with basic software training in Windows, Microsoft Office 365, Acrobat, OneDrive or similar collaboration tools made for the enterprise and other applicationso Monitor day-to-day incident management system to ensure proper resolution, ticket escalation and third-party involvemento Install, configure, and troubleshoot workstations, networked printers, scanners and other peripheral deviceso Ensure hardware inventories are organized, labeled, and provide asset tracking for various computer and A/V hardware and assist with property book activitieso Research and recommend hardware purchases and configurations to meet client needso Provide troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures and service issueso Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as neededo Track and submit monthly metricso Participate in or lead special projects and day-to-day operations as needed or assigned by the site lead Skills and experiences you must have:
o Active TS/SCI clearance required o H old and maintain DoD 8570 IAT Level 11 certification, CompTIA Security
o Requires high school diploma or equivalent o Possess excellent verbal and written communication skillso Prior professional IT and/or Help Desk experience o Experience with Microsoft Office 365 and related services o Basic knowledge of LAN/WAN and networking infrastructure Additional skills we are looking for:
o JWICS VTC scheduling experienceo Experience with ticketing systems, ServiceNow, Remedy, SolarWinds Web Help Desk, etco Experience in troubleshooting Adobe Acrobat Reader issueso Computing Environment certifications:
Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundationso US Army client and network experience Pay Range:
Pay Range $39,650.
00 - $61,000.
00 - $82,350.
00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adobe Acrobat Collaborative Softwares Communication Comp Tia A
Enterprise Application Software Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
The Sentinel G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks Please note, based on the customer requirement, this position requires a candidate to hold an active Top Secret SCI (TS SCI) DoD security clearanceCandidates with this level of clearance only will be considered What you will be doing in this position:
o Oversee a variety of help desk functions to ensure effective and accurate completion of customer help desk requestso Ensure processes used by the service desk are thoroughly documented, consistently audited, and regularly improvedo Assist users with basic software training in Windows, Microsoft Office 365, Acrobat, OneDrive or similar collaboration tools made for the enterprise and other applicationso Monitor day-to-day incident management system to ensure proper resolution, ticket escalation and third-party involvemento Install, configure, and troubleshoot workstations, networked printers, scanners and other peripheral deviceso Ensure hardware inventories are organized, labeled, and provide asset tracking for various computer and A/V hardware and assist with property book activitieso Research and recommend hardware purchases and configurations to meet client needso Provide troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures and service issueso Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as neededo Track and submit monthly metricso Participate in or lead special projects and day-to-day operations as needed or assigned by the site lead Skills and experiences you must have:
o Active TS/SCI clearance required o H old and maintain DoD 8570 IAT Level 11 certification, CompTIA Security
o Requires high school diploma or equivalent o Possess excellent verbal and written communication skillso Prior professional IT and/or Help Desk experience o Experience with Microsoft Office 365 and related services o Basic knowledge of LAN/WAN and networking infrastructure Additional skills we are looking for:
o JWICS VTC scheduling experienceo Experience with ticketing systems, ServiceNow, Remedy, SolarWinds Web Help Desk, etco Experience in troubleshooting Adobe Acrobat Reader issueso Computing Environment certifications:
Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundationso US Army client and network experience Pay Range:
Pay Range $39,650.
00 - $61,000.
00 - $82,350.
00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salaryAdditional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adobe Acrobat Collaborative Softwares Communication Comp Tia A
Enterprise Application Software Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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