IT Service Desk Specialist
Description At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities.
Learn more about the values and culture that are the foundations of our business.
Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
The Leidos Sentinel C5ISR Task Order, part of the Leidos Defense Group, is looking for an IT Service Desk /Hardware Asset Specialist to support US Army Central G2.
The Sentinel G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.
Please note, based on the customer requirement, this position requires a candidate to hold an active Top Secret SCI (TS SCI) DoD security clearance.
Candidates with this level of clearance only will be considered.
What you will be doing in this position:
Oversee a variety of help desk functions to ensure effective and accurate completion of customer help desk requests Ensure processes used by the service desk are thoroughly documented, consistently audited, and regularly improved Assist users with basic software training in Windows, Microsoft Office 365, Acrobat, OneDrive or similar collaboration tools made for the enterprise and other applications Monitor day-to-day incident management system to ensure proper resolution, ticket escalation and third-party involvement Install, configure, and troubleshoot workstations, networked printers, scanners and other peripheral devices Ensure hardware inventories are organized, labeled, and provide asset tracking for various computer and A/V hardware and assist with property book activities Research and recommend hardware purchases and configurations to meet client needs Provide troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures and service issues Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as needed Track and submit monthly metrics Participate in or lead special projects and day-to-day operations as needed or assigned by the site lead Skills and experiences you must have:
Active TS/SCI clearance required Hold and maintain DoD 8570 IAT Level 11 certification, CompTIA Security
Requires high school diploma or equivalent Possess excellent verbal and written communication skills Prior professional IT and/or Help Desk experience.
Experience with Microsoft Office 365 and related services Basic knowledge of LAN/WAN and networking infrastructure Additional skills we are looking for:
JWICS VTC scheduling experience Experience with ticketing systems, ServiceNow, Remedy, SolarWinds Web Help Desk, etc Experience in troubleshooting Adobe Acrobat Reader issues Computing Environment certifications:
Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundations US Army client and network experience Pay Range:
Pay Range $39,650.
00 - $61,000.
00 - $82,350.
00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adobe Acrobat Collaborative Softwares Communication Comp Tia A
Enterprise Application Software Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
Learn more about the values and culture that are the foundations of our business.
Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science.
We offer a robust benefits package including competitive salaries; company matching 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more.
The Leidos Sentinel C5ISR Task Order, part of the Leidos Defense Group, is looking for an IT Service Desk /Hardware Asset Specialist to support US Army Central G2.
The Sentinel G2 Army MI Enterprise provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems as well as network administration support for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks.
Please note, based on the customer requirement, this position requires a candidate to hold an active Top Secret SCI (TS SCI) DoD security clearance.
Candidates with this level of clearance only will be considered.
What you will be doing in this position:
Oversee a variety of help desk functions to ensure effective and accurate completion of customer help desk requests Ensure processes used by the service desk are thoroughly documented, consistently audited, and regularly improved Assist users with basic software training in Windows, Microsoft Office 365, Acrobat, OneDrive or similar collaboration tools made for the enterprise and other applications Monitor day-to-day incident management system to ensure proper resolution, ticket escalation and third-party involvement Install, configure, and troubleshoot workstations, networked printers, scanners and other peripheral devices Ensure hardware inventories are organized, labeled, and provide asset tracking for various computer and A/V hardware and assist with property book activities Research and recommend hardware purchases and configurations to meet client needs Provide troubleshooting and diagnostic support for all related VTC/DVTC systems, equipment failures and service issues Schedule DIA JWICS Video Teleconferences and de-conflict scheduled conferences as needed Track and submit monthly metrics Participate in or lead special projects and day-to-day operations as needed or assigned by the site lead Skills and experiences you must have:
Active TS/SCI clearance required Hold and maintain DoD 8570 IAT Level 11 certification, CompTIA Security
Requires high school diploma or equivalent Possess excellent verbal and written communication skills Prior professional IT and/or Help Desk experience.
Experience with Microsoft Office 365 and related services Basic knowledge of LAN/WAN and networking infrastructure Additional skills we are looking for:
JWICS VTC scheduling experience Experience with ticketing systems, ServiceNow, Remedy, SolarWinds Web Help Desk, etc Experience in troubleshooting Adobe Acrobat Reader issues Computing Environment certifications:
Microsoft Windows 10 MCP, Microsoft 365 Certified Modern Desktop Administrator, CompTIA A+, and Network+, ITIL Foundations US Army client and network experience Pay Range:
Pay Range $39,650.
00 - $61,000.
00 - $82,350.
00The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary.
Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Recommended Skills Adobe Acrobat Collaborative Softwares Communication Comp Tia A
Enterprise Application Software Help Desk Estimated Salary: $20 to $28 per hour based on qualifications.
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